Let's change our product and make it the same as everyone else. We can copy and we can differentiate.... or can we?

Travel technology thinks that a "seamless booking experience" is all you need. Travel, however, is far from seamless... or conveni

Can airlines be good at retailing? Do they even know where to start? .... and is NDC a false dawn?

New fare structure for KLM and Air France medium haul

Arrived early at the airport? With Lufthansa you may be able to change to an earlier flight at no extra cost

The hidden costs behind the Monarch failure and what may be done