Let's change our product and make it the same as everyone else. We can copy and we can differentiate.... or can we?
Travel technology thinks that a "seamless booking experience" is all you need. Travel, however, is far from seamless... or conveni
Can airlines be good at retailing? Do they even know where to start? .... and is NDC a false dawn?
Arrived early at the airport? With Lufthansa you may be able to change to an earlier flight at no extra cost
