October 2, 2018

As yet another airline that sought to fly the Atlantic bites the dust, one has to ask - why? The trail of attempted trans-Atlantic (indeed, just long-haul) failures is many and varied; as is some that just got caught in that maelstrom of me-too airlines. Too many seats...

September 7, 2018

Amongst my emails this morning came a missive from British Airways:

" ... the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised"  

Why BA feel the need to use the Oxford comma incorrectly, I know not....

September 6, 2018

It is always interesting to watch the advance of technology. Or, at least, what many involved in travel tech see as "advances". Many are not "advances" at all, simply taking an old idea and giving it a brush down and spending a few squillion on advertising to make some...

November 27, 2017

Is it time to start thinking more about who is selling travel product, rather than how?

November 20, 2017

While the airlines and GDS systems fire at each other from their respective trenches, agents and top airline customers are stuck in no-mans-land

October 28, 2017

Let's change our product and make it the same as everyone else. We can copy and we can differentiate.... or can we?

October 12, 2017

Can airlines be good at retailing? Do they even know where to start? .... and is NDC a false dawn?

August 12, 2017

Fixing the issue. The good and bad of the complaint.

July 10, 2017

The Unaccompanied Minor is finished - but what about the Young Person Travelling Alone?

July 4, 2017

New ATOL regulations are coming, along with even more confusion. The safest way to book your travel is (still) with a traditional travel agent.

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