September 5, 2018

Having recently been lambasted for calling travel bloggers "warts on the backside of the travel industry", it may be wise to take a few moments to clarify this rather (admittedly) wild statement.

Let me be clear, I have no time at all for those travel bloggers, who, bec...

August 12, 2017

Fixing the issue. The good and bad of the complaint.

April 11, 2017

You all know this, of course, but it is just as well to make sure that some basic travel requirements are noted. In order to complete this excercise, I need you to get out your passport. Yes, your passport.... that thing you throw in your suitcase, shoulder bag or pock...

March 20, 2017

Marketeers always ruin everything. And that includes traditional airlines.

March 17, 2017

Incorporating a human interface may be a new way forward for travel startups.

March 9, 2017

TUI faces a lawsuit from the Tunisia tragedy. How safe is safe? Are tour operators faced with having to send us on holiday to camps with armed guards?

February 10, 2017

Automation seems a great idea for many and saves money. For hospitality and airlines, however, this may be their undoing.

January 30, 2017

Why it is important to have a full hard copy of your ticket and where online bookings will let you down, when things start to go wrong, if you don't!

January 6, 2017

The mantra of "book earlier" may be a popular refrain of TMC's as is the endless supply of data. Are these really the only options for managing travel spend? What are corporates missing?

December 14, 2016

The number of people on aircraft with bad manners and little regard for their fellow travelers is growing. It is time to reverse this trend. Where does the fault lie? Partly with tech and part;y with airlines.

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October 17, 2018

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